News

Published:

February 6, 2014
 
Tagged: Office of Information Technology

Warning: Fake Tech Support Phone Call Scam: Avoid Becoming a Victim

Announcement


 

We have become aware of recent phone-based scams claiming to be from a computer tech support company. In any cases, the caller tries to convince you that “your IP address has been seen”. The callers have been observed calling Adelphi numbers, as well as home numbers.

If you receive an unsolicited phone call by somebody who claims to be a tech support specialist, the call is most likely a scam. Please use caution and:

  • Do not purchase any software or services from the caller.
  • Never give control of your computer to a third party, unless you are convinced of their good intentions.
  • Take the caller’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from tech support.

Get more information from Microsoft at microsoft.com/security/online-privacy/avoid-phone-scams.aspx.

Note that some scam artists will leave a call-back number. Do not call back that number, as you may incur high charges to your bill. For more information, visit the Better Business Bureau site.

When in doubt, ask which company they represent, and call that company’s main number. To verify tech support calls that claim to be from Adelphi, please call the IT Help Desk at 516.877.3340.

To protect yourself from scams, please take a minute to review the practical tips and best practices about security awareness at it.adelphi.edu/security.


If you have any further questions, please contact:

IT Help Desk

p – 516.877.3340
e – helpdesk@adelphi.edu
Live Chat: chat.adelphi.edu/chat.php

 

 
Tagged: Office of Information Technology