December 19, 2017
Tagged: Office of Information Technology

Student Technology Survey Results


by Aaron Hoberman

During the Fall 2017 semester, the Student Technology Survey was administered to undergraduate and graduate students at Adelphi. The purpose of this survey was to seek students’ feedback on the IT services and support at the University. We understand how important technology is to your academic success, and we’re always looking to improve our services wherever possible.

As promised, four students received Amazon prizes for answering the survey and helping us gather this feedback; Tyler Dreiner got an Amazon gift card, while Lynoska Garcia, Sarah Jaffer and Leonila Osorio each received an Amazon Fire Stick.

According to those who submitted the survey:

view information technology services provided at Adelphi as ‘excellent’ or ‘good’

indicated they are satisfied with WiFi at Adelphi

Customer Service:

95%   are satisfied with Help Desk professionalism

93%   are satisfied with overall speed of service

91%  say Help Desk representatives are knowledgeable

Thank you to the 1,000+ Adelphi students who took the technology survey.

The University collected valuable information thanks to the more than 1,000 students who participated in the survey, and we’re pleased to report that the feedback was very positive. An overwhelming majority of respondents (97%) indicated that information technology is ‘very important’ or ‘important’ to their overall academic success, and 88% would rate the information technology services provided at Adelphi as ‘excellent’ or ‘good’.

One important highlight from the survey is that almost all students frequently or occasionally use Moodle, yet when asked which IT-related skills could use improvement, 46% of respondents identified Moodle. We understand how important Moodle is to the academic experience, so we’ve been working on an upgrade for Moodle releasing in late December. We’re confident it will make both the faculty and student experience even better.

In the AU2Go app, we’ve already added in some of the most requested features such as a campus map, and within the eCampus tile, the ability to order transcripts and access Handshake. More exciting features are coming soon with AU2Go version 4.0 releasing during the upcoming Spring 2018 Semester.

Although there have been many instances where AU2Go or the IT Service Catalog has been able to help you with the support you need, the Help Desk team is always there to lend a hand and help with your technology needs. Of those students who did contact the Help Desk, an overwhelming majority reported satisfaction with the professionalism (95%), the overall speed of service (93%), helpfulness (92%) and staff knowledge (91%). As you can see from the results, you shouldn’t have any hesitation to contact the Help Desk if you need assistance.

Some other improvements on the horizon are a WiFi awareness campaign to further increase wireless capabilities at Adelphi. Although 92% of respondents indicated they are satisfied with WiFi at Adelphi, which is a slight increase from last year, we’re looking to reach 100% satisfaction. Additionally, we’re in the discovery phase of a complete website overhaul which will drastically improve navigation, which 55% of students indicated is the area of the site which could use the most improvement.

Technology is constantly advancing, and we’re always looking to keep up with trends. Letting your voices be heard through the Student Technology Survey, course evaluations, or any of the other platforms Adelphi provides is crucial to continuous improvement. We ask for your continued support during the upcoming changes, and for you to keep letting us know about anything that could be improved, because students ideas make a huge impact on our community.


For further information, please contact:

Office of Information Technology
p – 516.877.3340
e –
» Live Chat
» Video Tutorials

Tagged: Office of Information Technology